HOME / Game/APP / What should I do if the game starts up with a black screen?
Installation Notes
Installation Exceptions
How to Start VT
Install APP
What should I do if the game starts up with a black screen?
Latest Update Time:2022-08-02

If you encounter the black screen when launching the game, please follow the steps below to resolve it:


Method 1: Clean up app data
Open the MuMu Player desktop - right click the game icon - click Detail

In the app info, click Stockage-Clear data.
After clearing the data, all your game data will be lost, please make sure your account is online.
Please remember your game ID if you logged in with a guest account before.
If your guest account is not bound to any online account, your game character data cannot be retrieved and the game patch will be re-downloaded.
If your data is lost in the future and MuMu cannot retrieve it for you, please contact the official game personnel to solve it.

After clearing the game data, launch the game again so it can run normally.


Method 2: Switch the graphics rendering mode
Click the upper right menu of the emulator - Settings - Advanced - Graphics Rendering Mode. After switching the graphics mode, restart the emulator and start the game again.


Method 3: Uninstall and reinstall
Uninstall the installed game, reinstall it and then start the game

If the above methods still cannot solve the black screen problem, please contact us through our customer service email: or Facebook page


Sorry, no match is found. Please try another keyword.~

You can:
1. Contact online customer service of Facebook to feed back the problem: MuMu Player.
2. Join discord server, to consult customer service: MuMu Player.
3. Send a feedback email:

Your computer motherboard model:

This page is a tutorial for enabling VT for this motherboard.

If your actual operation does not match the tutorial, please search for the corresponding setting tutorial for the motherboard or consult customer service.