How to fix graphics card driver crashes in MuMu Player 12?

Update the graphics card driver, but some users do not know which type their computer graphics card belongs to. For details, please refer to the following steps:

1. Check the graphics card model of your computer

Press "Win+X", select "Device Manager", find "Display Adapter" - your graphics card, and determine whether the computer graphics card is NVIDIA, AMD or Intel (the picture below is for N card users).

• NVIDIA: N card users
• AMD: A card users
• Intel: I card users

2. How to update the graphics card driver

N card user update driver method

It may be caused by the incompatibility of the latest version or an older version of the N card driver, which can be solved by rolling back or updating the graphics card driver, such as version 496 and above

NVIDIA official website: https://www.nvidia.com/download/index.aspx

Driver download steps:

First, search according to the model of the computer graphics card;

Search by graphics card model

Second, in the driver search results, and click to get the download of GEFORCE GAME READY - WHQL version 472.12 or a higher version.

Third, after the download is complete, run the driver installation package. After the installation is complete, restart the computer to run the game normally.

If it fails, disable the graphics card and start it again.

Note: If you are using the Win11 system, some graphics card drivers will not support vulkan after updating the driver. It is recommended to use the Win10 system.

If you are still prompted that the graphics card driver is not supported after the update, you need to update the graphics card driver. For example, AMD CPU users need to update the AMD graphics card driver, and Intel CPU users need to update the Intel graphics card driver. The update method is as follows.

A card user update driver method

The AMD graphics card needs to go to the AMD driver official website to obtain the latest version and update it.

AMD graphics driver official website: https://www.amd.com/en/support

Download steps:

On the AMD graphics card driver official website page, find the area in the red box in the figure below, and screen the graphics card model according to the configuration of the computer, and click Submit after the screening is completed;

After the submission is complete, the page will jump to the option to obtain the corresponding system version, select the version that matches the computer system version to download it.

I card users update driver method

I card users need to download the driver from the official website of intel and install it

The download and installation steps are as follows:

Step 1: go to Intel official website to download the driver

Intel: https://www.intel.com/content/www/us/en/download-center/home.html

Step 2: open the downloaded installation package, and the following interface will pop up, click Install;

Step 3: after the installation is complete, click "Launch";

Step 4: the computer will pop up a window with the following interface, in which you can see whether there is a driver that can be used to update the current computer system.

3. Turn Off Third-Party Graphics Tools

Some users who launch third - party GPU tools like RTSS (RivaTuner Statistics Server) before starting MuMuPlayer 12 may encounter a GPU driver crash pop-up. Closing these tools and restarting the simulator should fix the issue.

4. Check for Disk Bad Sectors

The disk where MuMuPlayer 12 is installed might have bad sectors, which can cause GPU driver crashes. You can use a disk utility to check for issues. If bad sectors are found, back up your data, repair the disk, and reinstall the simulator. Here are the backup data guide.

Note: Disk bad-sector detection is time-consuming. Consider installing the simulator on a different disk path as an alternative.

If the issue persists after trying the above steps, contact customer support for further assistance.